At Rocket Loans USA, I maintained CRM records of outbound calls, lead interactions, customer responses, and follow-up requirements. I conducted outbound calls to meet calling targets and identified cross-selling opportunities based on customers’ stated financial needs.
At Total Health Trust Ltd, I responded to members’ healthcare enquiries and assisted with medical authorization requests. I coordinated with internal teams and resolved or escalated service issues.
At British Canadian International Education, I kept students informed about applications, enrollment, and academic processes. I explained programs and services and addressed student concerns.
I have experience in customer service, B2B and B2C sales, customer retention, and CRM tools. My training includes customer service and customer relationship management software.
