Open to opportunities

Arnold Nyathi

@arnoldnyathi

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Experienced Team Manager with a strong background in customer service.

South Africa

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What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities.

My name is Arnold Nyathi, and I am a dedicated Team Manager with over 8 years of experience in customer service, sales, and technical support within the BPO sector. I have a proven track record of organizing and directing operations within teams, ensuring optimal performance through effective guidance and feedback. My role involves assessing team attendance and productivity, as well as hiring and training new members to maintain high standards of service.

Currently, I own Fumigation Edge, a pest control service dedicated to providing safe, pest-free environments for clients. My experience includes working with notable brands such as Samsung, Coca-Cola, and various others, where I successfully negotiated new campaigns and provided technical support. I am passionate about delivering exceptional customer satisfaction and fostering a positive work environment.

Experience

Work history, roles, and key accomplishments

Team Manager

Nutun

Jul 2023 - Jul 2024 (1 year)

As a Team Manager at Nutun, I organized and directed operations within teams in the BPO call center, focusing on performance assessment, guidance, and training of new team members.

Team Management Customer Service Performance Training

Team Manager

Quantanite South Africa

Mar 2021 - Jun 2023 (2 years 3 months)

Managed teams and conducted investigations into software issues, data analysis, and performance metrics for various brands and publishers.

Data Analysis Software Testing Performance Metrics Team Management

Business Owner

Fumigation Edge

Jan 2020 - Jul 2021 (1 year 6 months)

Owner of Fumigation Edge, providing pest control and fumigation services with a focus on customer satisfaction and environmental responsibility.

Business Management Customer Satisfaction Service Delivery

Technical Product Specialist

EOH (Samsung South Africa)

May 2019 - Dec 2019 (7 months)

Provided technical support and training for Samsung products, assisting tier 1 agents with high-tech queries across Southern Africa.

Technical Support Product Training Customer Service Problem Solving Communication

Team Leader

Xerox (Apple UK BPO)

Apr 2016 - Jan 2017 (9 months)

Led the first Apple iPhone BPO campaign in Africa, providing technical support for Apple devices to UK clients.

Team Leadership Technical Support Customer Service Communication

Education

Degrees, certifications, and relevant coursework

Elshadai Private School

Matric, General Education

2011 - 2011

Completed Matric, which is the final year of high school in South Africa, demonstrating proficiency in various subjects and readiness for further education or employment.