Ilyaas Jamodien

Managed advisors to deliver excellent customer service and achieve individual and company targets. Fostered a positive work environment by providing support, motivation, and clear communication to the team.

Audited advisor interactions to ensure adherence to client engagement processes. Created and distributed weekly insights and reports to senior management, highlighting areas for development and operational issues.

Provided in-depth technical support to customers, utilizing various troubleshooting techniques to resolve concerns. Managed replacement requests for customers when issues persisted.

Provided first-tier customer support via email and chat, resolving hardware and software-related queries. Updated orders for Meta Quest and Portal devices.

Managed the Dedat campaign, conducting surveys with clients who participated in learnership or internship programs. Ascertained employment status to evaluate program effectiveness and compiled feedback for process improvement.

Managed various sales campaigns, contacting clients to promote products such as FTTH, funeral cover, and medical gap cover. Provided detailed explanations of product offerings and benefits.

Managed lead generation campaigns for various clients, promoting insurance and technology offerings. Performed qualification checks on eligible clients and referred interested individuals to the Sales team.

Activities and societies: Studied subjects including English, Geography, Life Orientation, Afrikaans, Economics, Maths Lit, and Biology.

Completed secondary education with a focus on a diverse range of subjects including English, Geography, and Economics. Developed foundational knowledge across various disciplines.