Open to opportunities

Arnold Divinagracia

@arnolddivinagracia

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Tier-3 IT Support Engineer specializing in Microsoft 365, Azure, and MSP automation.

Philippines

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What I'm looking for

I’m looking for remote-first, high-ticket MSP work where I can own Tier-3 support, Microsoft 365/Azure identity, pfSense networking, and automation-first N8N/Xano integrations—reducing manual overhead while keeping business-critical systems reliable.

I’m a results-driven Tier-3 IT Support Engineer with 10+ years of combined experience across systems administration, hardware servicing, network infrastructure, and business process automation. I specialize in end-to-end MSP-grade troubleshooting in Windows environments, with a strong focus on operational reliability and fast resolution.

In real production environments, I administer Microsoft 365 (Exchange, Teams, SharePoint, OneDrive) and manage Azure Active Directory / Entra ID user, group, and license workflows. I also handle conditional access, MFA, and SSO-related policy needs to keep identities secure and accessible for teams.

On the infrastructure side, I configure and troubleshoot pfSense firewall environments—rules, VLANs, VPN, traffic shaping, and advanced remote troubleshooting—plus core TCP/IP services like DNS and DHCP. I’ve also built and integrated automation-heavy workflows using N8N and Xano, including REST API design and secure cross-origin access patterns (CORS).

What I enjoy most is the automation-first mindset: I design cloud-integrated pipelines that reduce repetitive manual work and improve consistency. I’m TESDA-certified (Computer Hardware Servicing NC II) and I bring a practical, remote-first approach that fits high-ticket MSP environments supporting business-critical infrastructure.

Experience

Work history, roles, and key accomplishments

Current

Systems Automation Engineer

Current

OmniTrackR

Jan 2023 - Present (3 years 5 months)

Architected and maintained a sales workflow tracking platform for a 10-stage pipeline, integrating Xano REST APIs with automation to streamline the inquiry-to-collection process. Built 15+ N8N workflows (Telegram alerts, branching, scheduled triggers) and implemented a document automation flow using Browserbase/Playwright, Google Document AI, and DocuSign.

Xano REST API Development XanoScript N8n Cloudflare Pages Cloudflare Workers Playwright Browserbase Automation Docusign

Current

IT Support Specialist

Current

Civic Merchandising Inc

Jan 2015 - Present (11 years 5 months)

Served as the sole IT support specialist for a multi-branch retail organization, managing helpdesk tickets and providing onsite tiered support. Conducted preventive maintenance across desktops, laptops, and Windows Servers, supported branch networking (TCP/IP, DNS, DHCP, routing), and installed/troubleshot CCTV systems.

Windows Server Help Desk Support DNS & DHCP Configuration Network Troubleshooting

Transaction/Data Analyst

ACS Xerox Philippines

Jul 2012 - Nov 2013 (1 year 4 months)

Processed and analyzed high-volume transaction data in a BPO setting while maintaining quality and productivity SLAs. Performed data verification and issue resolution, earned Mass Mutual Cebu Certificates of Recognition for Top Productivity and Top Quality, and supported reporting and data integrity audits.

Transaction Processing Data Analysis Data Verification Quality Assurance SLA Reporting Data Auditing

Graphic & Layout Artist

Yapsignmaster

Jan 2004 - Jan 2012 (8 years)

Designed and produced print-ready signage, promotional graphics, and layouts for commercial clients using Adobe Photoshop and CorelDRAW. Managed end-to-end client engagements from design brief through production, strengthening communication and delivery.

Adobe Photoshop CorelDraw Graphic Design Print Ready Layouts Promotional Design Client Communication