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Xander Rillo

@xanderrillo

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IT Support Specialist at Hyremote resolving Microsoft 365, Azure, and endpoint support issues.

Philippines

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At Hyremote, I resolved Level 2 and Level 3 support tickets across a cloud-based enterprise environment, handling Microsoft 365, Entra ID, Active Directory, and Intune issues through resolution. I also troubleshot VPN and virtual desktop access and supported users through ScreenConnect.

At Inviso Corporation, I managed cloud lifecycle work for enterprise clients, supported Azure migrations, and delivered Microsoft Copilot training. Earlier at Cognizant Technology Solutions Philippines, I supported US enterprise clients, provisioned Azure AD accounts, and maintained SLA performance while resolving high-volume support tickets.

Experience

Work history, roles, and key accomplishments

IT Helpdesk Support (Level 2 & Level 3)

Hyremote

Apr 2026 - Nov 2026 (7 months)

Resolved Level 2 and Level 3 support tickets as the primary point of contact for end-user issues, managing user and account administration across Microsoft 365, Entra ID, and Active Directory. Provided remote troubleshooting and maintained documentation.

HaloPSA Microsoft 365 Entra ID Active Directory Intune Exchange Online SharePoint Microsoft Defender Azure ScreenConnect VPN VDI Windows

Senior Technical Consultant

Inviso Corporation

Sep 2023 - Dec 2025 (2 years 3 months)

Spearheaded end-to-end cloud lifecycle management for over 50 enterprise clients, advising executives on security posture improvements and driving Azure migrations. Designed and delivered Microsoft Copilot training to boost adoption.

Azure Microsoft 365 RBAC Cybersecurity Assessments TCO analysis Microsoft Copilot Cloud Migration Tenant Configuration

IT Support (L2)

Cognizant Technology Solutions Philippines

Jul 2016 - Sep 2023 (7 years 2 months)

Provided B2B IT support for US enterprise clients, resolving over 1,200 tickets monthly with 95%+ SLA adherence. Managed identity and lifecycle management, provisioning over 3,500 Azure AD accounts and optimizing Microsoft 365 suite.

ServiceNow Connectwise Jira Azure AD Intune Office 365 Sailpoint CyberArk Active Directory Windows Server Workday MFA Conditional Access Exchange Online Teams One Drive SharePoint

Technical Support Representative

US-Based Accounts (Sykes Asia / Alorica / Inspiro Relia)

Feb 2013 - Jun 2016 (3 years 4 months)

Delivered multi-channel technical support for US-based clients, diagnosing network connectivity issues and administering help desk software. Increased customer retention by 15% by matching features with customer requirements.

Google Support DNS VPN LAN WAN OS Deployment email client setup Remote Desktop