Michael Pecdasen
@michaelpecdasen
I support Microsoft 365, identity, email security, and IT operations.
PhilippinesWhat I'm looking for
I've supported Microsoft 365 tenants, subscriptions, and escalations at Rhipe Philippines, resolving complex Exchange, SharePoint, OneDrive, Teams, and hybrid-environment issues. I also configured email security, transport rules, conditional policies, and compliance-focused tenant recommendations.
Across IT By Design, Compass Labs, Sutherland Global Philippines, and V365, I've handled L1–L3 support, POS and network troubleshooting, Azure AD administration, Windows Server roles, VPNs, Intune devices, and store IT operations. I bring hands-on experience helping users and business clients keep their systems running.
Experience
Work history, roles, and key accomplishments
IT Specialist II
V365
Jan 2026 - Sep 2026 (8 months)
Provided L1-L2 POS troubleshooting and managed IT operations for stores. Supported internal and corporate users with M365 and computer issues, managed servers, VPN, Intune devices, and Azure AD.
Senior System Engineer
IT By Design
Nov 2025 - Jan 2026 (2 months)
Administered Active Directory and Office 365, with advanced knowledge of Windows 11 and Windows Server roles. Provided application support, Azure understanding, networking basics, backups, and VMware/Hyper-V.
IT Helpdesk B2B
Compass Labs
Mar 2025 - Oct 2025 (7 months)
Provided remote technical support to B2B restaurant stores, handling POS terminals, pin pads, printers, and kitchen controllers. Troubleshot network issues using Extreme Network switches and managed identities via Azure AD.
M365 Support Specialist
Rhipe Philippines
Jun 2023 - Feb 2025 (1 year 8 months)
Delivered Tier 2/Tier 3 support for Microsoft 365 tenants and subscriptions, managed escalations, and administered M365 Admin Center, Microsoft Entra, and Azure AD. Handled security and compliance issues and resolved complex issues involving SharePoint, OneDrive, Teams, and Exchange.
M365 Lead Account Management
Sutherland Global Philippines
Aug 2020 - May 2023 (2 years 9 months)
Promoted to Lead, handling escalations and supervising a team of agents. Provided advanced support for Office 365, Exchange Admin Center, DNS, and email migrations, assisting clients in migrating from third-party providers to Microsoft 365.
Education
Degrees, certifications, and relevant coursework
System Technology Institute
Diploma, Electronics Technology
2011 - 2013
Completed a Diploma in Electronics Technology from 2011 to 2013.
Technological Institute of the Philippines
Bachelor of Science, Electronics and Communications Engineering
2009 - 2011
Pursued a Bachelor of Science in Electronics and Communications Engineering from 2009 to 2011.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Skills
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