Open to opportunities

Arnaldo Verolez

@arnaldoverolez

Message

Senior operations leader specializing in scaling distributed teams, CRM automation, and customer success.

Argentina

Message

What I'm looking for

I seek a role where I can scale distributed operations, implement CRM and automation, lead cross-functional teams, and drive measurable service improvements.

I am a senior operations professional with 9+ years leading complex, distributed operations across esports and back-office services, building scalable operational architectures, SOPs, CRM pipelines, and workflow automations to improve visibility and efficiency.

I have founded and led Project Guerilla, managed day-to-day operations and client relationships at Saenz Global, and supported esports teams and events with logistics, compliance, and stakeholder coordination. I deliver structured training, KPI reporting, and continuous process improvement while operating under time-sensitive, high-pressure conditions.

Experience

Work history, roles, and key accomplishments

Current

Operations Lead

Current

Project Guerilla

Apr 2025 - Present (9 months)

Founded and lead a back-office services operation, designing end-to-end operational architecture, SOPs and CRM pipelines that improved visibility and accountability across client onboarding and service delivery.

Operations Leadership CRM Workflow Automation Process Improvement Onboarding Quality Control Stakeholder Management

Current

Esports Operations Manager

Current

Infinity Esports · Concom Inc · Riot Games

Jan 2017 - Present (9 years)

Managed competitive and operational logistics for professional esports players and teams, handling contracts, compliance, schedules, and stakeholder liaison in high-pressure, time-sensitive environments.

& Compliance Event Logistics Stakeholder Management Scheduling Crisis Response Cross Functional Collaboration

Senior Operations Manager

Saenz Global

Mar 2023 - Mar 2025 (2 years)

Led day-to-day operations for a back-office services firm, implemented CRM systems and automations, designed operational workflows, and delivered training programs to meet SLAs and improve service delivery.