At Olyid, I lead a team of 14–16 sales agents and oversee daily operations, performance, and productivity targets. I introduced data-driven processes that increased qualified leads from 35% to 75% while maintaining lead volume and quality.
I develop and optimize sales processes, scripts, and workflows, and manage CRM systems including ReadyMode and MondayCRM. I also analyze conversion and quality data to share reports and actionable insights with management.
At Olyid, I also oversee scheduling, time tracking, and payroll, and support recruitment, onboarding, and employee development through coaching and weekly 1:1s. Previously, as a shift supervisor at Woot, I handled stock and cash management, supplier orders, staff schedules, and event logistics.
