Arnab Makar

I’m a customer support professional with 6+ years of combined experience across BPO, results-driven customer support, high-automation ticket handling, and e-commerce environments. Currently, I support Amazon’s global customer base at Teleperformance, focusing on order disputes, payment-related issues, returns, and account concerns.

I handle 80–100+ inbound and outbound customer contacts daily, with a first-contact resolution focus for escalated queries. I maintain service quality KPIs including CSAT, AHT, and FCR, and I log and manage interactions in CRM systems to ensure accurate records and timely follow-ups.

Because I work comfortably across US/UK time zones, I collaborate with cross-functional teams to resolve complex cases and communicate clearly through email and chat support. I’ve also led teams as an Agency Business Partner (Team Lead) in insurance—recruiting, training, and coaching on product knowledge, objection handling, and CRM usage—while staying consistent with compliance and performance.