Open to opportunities

Elina Margaryan

@elinamargaryan

Message

Service-oriented professional with over 5 years in customer support.

Armenia

Message

What I'm looking for

I seek a role that values collaboration and offers opportunities for growth.

My name is Elina Margaryan, and I am a service-oriented professional with over 5 years of experience in customer support and administration. I excel in communicating with international clients and am adept at using digital tools and structured processes to enhance service delivery. My technical affinity and strong communication skills make me well-suited for support roles in multicultural environments.

Currently, I work as a Recruiter at PEN Personalgewinnung GmbH, where I engage daily with candidates, assisting them throughout the application process and addressing their inquiries. My previous roles include Customer Advisor at CMX-Solutions, where I handled customer inquiries via email and resolved technical and organizational issues, and Assistant in Flight Coordination at ArmWings, where I supported customer service operations. My educational background includes an MBA in Public Administration and a Bachelor's degree from Yerevan State University.

Experience

Work history, roles, and key accomplishments

Current

Recruiter

Current

PEN Personalgewinnung GmbH

Oct 2022 - Present (2 years 8 months)

Communicated daily with applicants, providing support and guidance throughout their application process. Utilized tools such as Bitrix24, Jira, and Slack for documentation and efficient process management.

Bitrix24 Jira Slack Documentation Recruitment

Kundenberaterin

CMX-Solutions

Jun 2020 - Sep 2022 (2 years 3 months)

Handled customer inquiries via email, effectively resolving technical and organizational concerns. Maintained customer data, managed follow-up communications, and collected feedback to enhance service quality.

Email Support Technical Support Customer Management Feedback Problem Solving

Assistentin der Flugkoordination

ArmWings

Feb 2017 - May 2020 (3 years 3 months)

Provided comprehensive customer service support for bookings, inquiries, and rebookings. Accurately recorded and maintained customer data, collaborating with internal departments to ensure seamless operational flow.

Customer Service Customer Data Entry Customer Support Data Management

Education

Degrees, certifications, and relevant coursework

Akademie der öffentlichen Verwaltung der Republik Armenien (PAARA)

MBA, Öffentliche Verwaltung

Studied public administration, focusing on the management and operations of governmental and non-profit organizations. Gained expertise in policy analysis, public finance, and organizational behavior.