Karine Israyelyan - Key Account Consultant, Customer Support - German Software Company | Himalayas
KI
Open to opportunities

Karine Israyelyan

@karineisrayelyan

Passionate Key Account Consultant with 7 years of experience.

Armenia
Message

What I'm looking for

I am looking for a dynamic team where I can leverage my language skills and customer service expertise to enhance client satisfaction and drive sales.

As a dedicated Key Account Consultant with over seven years of experience, I pride myself on my ability to enhance customer satisfaction through effective communication and support. My role involves managing customer interactions via phone, live chat, and email in multiple languages, including Italian, French, English, and Russian. I am committed to understanding customer needs and providing tailored solutions that drive sales and foster long-term relationships.

My educational background in Foreign Languages and Literature, complemented by my professional development in translation and tour guiding, has equipped me with a unique skill set. I graduated with high honors from Yerevan State University, where I honed my language skills and developed a passion for cultural exchange. I am enthusiastic about continuous learning and am always ready to embrace new challenges that contribute to my personal and professional growth.

Experience

Work history, roles, and key accomplishments

GC
Current

Key Account Consultant, Customer Support

German Software Company

Jun 2017 - Present (8 years 1 month)

Currently working remotely from Armenia, Yerevan, for a German software company based in Freiburg, Germany. Responsible for key account consulting and customer support via calls, live chat, and emails in Italian, French, English, and Russian.

FU
Current

Adventure and Cultural Tour Guide

Freelancers Union

May 2010 - Present (15 years 2 months)

Working as an Adventure and Cultural Tour Guide speaking Italian in Armenia. Providing guided tours for various international tour operators including Francorosso (Alpi Tour World), Boscolo, Brevivet, and Columbia Turismo.

Education

Degrees, certifications, and relevant coursework

YU

Yerevan State University

Bachelor's degree, Foreign Languages And Literature (French, Italian, Russian)

Grade: High Honors

Graduated with High Honors. Completed professional development in Foreign Languages And Literature (French, Italian, Russian).

YU

Yerevan State University

Master's degree, Foreign Languages And Literature (French, Italian, Russian)

Grade: High Honors

Graduated with High Honors. Completed professional development in Foreign Languages And Literature (French, Italian, Russian).

UP

University of Italian Studies for Foreigners of Perugia

Professional Development, Italian-French Translation

Completed professional development in French-Italian translation.

AG

Armenian Guides Guild

Professional Development, Courses For Tour Guides

Completed professional development as an Italian speaking tour guide.

Tech stack

Software and tools used professionally

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