Karine Israyelyan
@karineisrayelyan
Passionate Key Account Consultant with 7 years of experience.
What I'm looking for
As a dedicated Key Account Consultant with over seven years of experience, I pride myself on my ability to enhance customer satisfaction through effective communication and support. My role involves managing customer interactions via phone, live chat, and email in multiple languages, including Italian, French, English, and Russian. I am committed to understanding customer needs and providing tailored solutions that drive sales and foster long-term relationships.
My educational background in Foreign Languages and Literature, complemented by my professional development in translation and tour guiding, has equipped me with a unique skill set. I graduated with high honors from Yerevan State University, where I honed my language skills and developed a passion for cultural exchange. I am enthusiastic about continuous learning and am always ready to embrace new challenges that contribute to my personal and professional growth.
Experience
Work history, roles, and key accomplishments
Key Account Consultant, Customer Support
German Software Company
Jun 2017 - Present (8 years 1 month)
Currently working remotely from Armenia, Yerevan, for a German software company based in Freiburg, Germany. Responsible for key account consulting and customer support via calls, live chat, and emails in Italian, French, English, and Russian.
Adventure and Cultural Tour Guide
Freelancers Union
May 2010 - Present (15 years 2 months)
Working as an Adventure and Cultural Tour Guide speaking Italian in Armenia. Providing guided tours for various international tour operators including Francorosso (Alpi Tour World), Boscolo, Brevivet, and Columbia Turismo.
Education
Degrees, certifications, and relevant coursework
Yerevan State University
Bachelor's degree, Foreign Languages And Literature (French, Italian, Russian)
Grade: High Honors
Graduated with High Honors. Completed professional development in Foreign Languages And Literature (French, Italian, Russian).
Yerevan State University
Master's degree, Foreign Languages And Literature (French, Italian, Russian)
Grade: High Honors
Graduated with High Honors. Completed professional development in Foreign Languages And Literature (French, Italian, Russian).
University of Italian Studies for Foreigners of Perugia
Professional Development, Italian-French Translation
Completed professional development in French-Italian translation.
Armenian Guides Guild
Professional Development, Courses For Tour Guides
Completed professional development as an Italian speaking tour guide.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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