Ani AvetyanAA
Open to opportunities

Ani Avetyan

@aniavetyan

Positive customer support specialist with a strong sense of responsibility.

Armenia

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for professional growth.

Hi, I'm Ani Avetyan, a positive and energetic customer support specialist based in Yerevan, Armenia. With a creative mind and a strong sense of responsibility, I have developed a successful career in customer support, particularly in B2B environments. My experience at Softconstruct CJSC has allowed me to build and maintain strong relationships with key business clients, ensuring their satisfaction and addressing their needs efficiently.

Throughout my career, I have taken on various roles, from Commercial Customer Care Specialist to B2B Support Senior Specialist. I have honed my skills in CRM software, Jira, and MS Office, and I am adept at handling customer queries in multiple languages, including English, Russian, and Armenian. My commitment to continuous improvement is evident in my participation in training sessions aimed at enhancing customer interaction skills and resolving complex issues.

Experience

Work history, roles, and key accomplishments

SC
Current

B2B Support Senior Specialist

Softconstruct CJSC

Apr 2024 - Present (1 year 2 months)

As a B2B Support Senior Specialist, I develop and maintain strong relationships with key business clients, ensuring efficient resolution of partner issues. I also conduct training for new and existing employees and collaborate with internal teams to enhance client satisfaction.

SC

B2B Support Specialist

Softconstruct CJSC

May 2022 - Apr 2024 (1 year 11 months)

In my role as a B2B Support Specialist, I maintained business relationships with foreign partners, responded to requests through various channels, and analyzed incidents to enhance service satisfaction.

SC

Commercial Customer Care Specialist

Softconstruct CJSC

Jan 2021 - May 2022 (1 year 4 months)

As a Commercial Customer Care Specialist, I responded to customer queries via live chat and email, forwarded concerns to relevant teams, and ensured technical issues were resolved efficiently.

Education

Degrees, certifications, and relevant coursework

YU

Yerevan State University

Law

2015 - 2019

Tech stack

Software and tools used professionally

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Ani Avetyan - B2B Support Senior Specialist - Softconstruct CJSC | Himalayas