AAAni Avetyan
@aniavetyan
Positive customer support specialist with a strong sense of responsibility.
ArmeniaWhat I'm looking for
Hi, I'm Ani Avetyan, a positive and energetic customer support specialist based in Yerevan, Armenia. With a creative mind and a strong sense of responsibility, I have developed a successful career in customer support, particularly in B2B environments. My experience at Softconstruct CJSC has allowed me to build and maintain strong relationships with key business clients, ensuring their satisfaction and addressing their needs efficiently.
Throughout my career, I have taken on various roles, from Commercial Customer Care Specialist to B2B Support Senior Specialist. I have honed my skills in CRM software, Jira, and MS Office, and I am adept at handling customer queries in multiple languages, including English, Russian, and Armenian. My commitment to continuous improvement is evident in my participation in training sessions aimed at enhancing customer interaction skills and resolving complex issues.
Experience
Work history, roles, and key accomplishments
B2B Support Senior Specialist
Softconstruct CJSC
Apr 2024 - Present (1 year 2 months)
As a B2B Support Senior Specialist, I develop and maintain strong relationships with key business clients, ensuring efficient resolution of partner issues. I also conduct training for new and existing employees and collaborate with internal teams to enhance client satisfaction.
B2B Support Specialist
Softconstruct CJSC
May 2022 - Apr 2024 (1 year 11 months)
In my role as a B2B Support Specialist, I maintained business relationships with foreign partners, responded to requests through various channels, and analyzed incidents to enhance service satisfaction.
Commercial Customer Care Specialist
Softconstruct CJSC
Jan 2021 - May 2022 (1 year 4 months)
As a Commercial Customer Care Specialist, I responded to customer queries via live chat and email, forwarded concerns to relevant teams, and ensured technical issues were resolved efficiently.
Education
Degrees, certifications, and relevant coursework
Yerevan State University
Law
2015 - 2019
Availability
Location
ArmeniaAuthorized to work in
Job categories
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