Armilyn Faye Balanlayos

I am an optimistic and goal-oriented customer associate with over four years of experience in customer service. My journey has been marked by a commitment to excellence, as evidenced by my consistent achievement of a 95% customer satisfaction feedback score. I am technically proficient with modern computer technology systems, which allows me to efficiently handle customer queries and provide effective solutions.

Currently, I serve as a Compliance and Legal Verifier at ISI Group of Companies, where I ensure that all applications comply with US Federal and State laws. My previous roles at Capital One Bank and Concentrix have honed my skills in customer interaction, upselling, and training others in customer service best practices. I take pride in my ability to maintain detailed product knowledge and provide tailored advice to customers, contributing to their satisfaction and loyalty.

As a certified trainer in Culture and Communication and Program Specific training, I am passionate about sharing my knowledge and skills with others. I am eager to leverage my experience and proven abilities to contribute positively to your company.