Dayanara Basanez

Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Resolve product or service problems by clarifying customers' complaints.
Follow communication procedures, guidelines, and policies.
Determine the cause of the problem.
Answer enquiries and resolve problems or discrepancies concerning customers' accounts

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.

Answering calls, taking messages and handling correspondence.
Maintaining diaries and arranging appointments.
Typing, preparing and collating reports.
Organizing and servicing meetings (producing agendas and taking minutes).
Managing databases.

Good listening skills.
Planning and organizational skills.
To have expert knowledge of the subject area
To pursue relevant opportunities to grow professionally and keep up-to-date about the current knowledge and research in the subject area