MCMargie Cadiao
@margiecadiao
Dedicated customer service representative with a passion for helping others.
PhilippinesWhat I'm looking for
I am a committed professional with a diverse background in customer service and teaching. My experience spans various roles, including a Customer Service Representative at Concentrix and IQOR, where I honed my skills in assisting customers with technical issues and account management. My dedication to providing exceptional service has consistently led to positive customer experiences.
In addition to my customer service roles, I have also contributed to educational programs, teaching life skills and foundational subjects such as English and Algebra. My time at BYU Pathway-Connect allowed me to develop my teaching abilities while fostering a supportive learning environment. I am eager to leverage my skills and experiences to make a meaningful impact in a full-time position that allows for personal and professional growth.
Experience
Work history, roles, and key accomplishments
Provider Recruitment Specialist
Azova BP Corp
Nov 2021 - Nov 2022 (1 year)
Responsible for cold calling providers to join our Telemedicine Network, setting appointments, and participating in the vaccine verification team.
Customer Service Representative
IQOR
Nov 2021 - Nov 2022 (1 year)
Assisted customers with their Bell Canada accounts, including bill payments and dispatch bookings.
Customer Service Representative
Concentrix
Nov 2021 - Nov 2022 (1 year)
Provided Tier II support for customers with Triple play subscriptions, assisting with escalated tickets and customer inquiries.
Call Center Trainee
Bago Sphere
Oct 2015 - Jan 2016 (3 months)
Completed training in call center operations, focusing on mock calls, vocabulary, and customer interaction skills.
Indexer
The Church of Jesus Christ of Latter-day Saints
Oct 2015 - Jan 2016 (3 months)
Encoded data of ancestors globally to maintain records for sacred ordinances in the temple.
Education
Degrees, certifications, and relevant coursework
BUBrigham Young University
Certificate, Life Skills and Personal Development
2021 - 2022
A year-long program teaching life skills, English, Algebra, and personal finance.
Bago Sphere Call Center Training
Certification, Call Center Training
2015 - 2015
Call center training teaches basic learning like mock calls, samples of versants, and vocabulary.
Bago Sphere Call Center Training
Training Certificate, Call Center Training
2015 - 2015
Call center training teaches basic learning like mock calls, samples of versants, and vocabulary.
Availability
Location
PhilippinesAuthorized to work in
United StatesSalary expectations
Job categories
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