Arlene Thompson-Dance

I am a Senior Account Manager with a proven record of managing 60+ client accounts, driving up to 90% compliance and leading account strategy to improve customer outcomes. I prioritize clear communication, continuous learning, and maintaining strong client relationships.

My background includes hands-on customer support experience handling 200+ live chats and emails daily, achieving a 95% satisfaction rate and reducing average response time by up to 25%. I train staff, document account changes, and use software tools to manage customer data and performance tracking.

I hold diplomas in Medical Administrative Assistance, Pharmacy Technology, and Practical Nursing, and I bring strong skills in account management, data management, Microsoft Office, and customer training to roles that emphasize client success and operational excellence.