Aritra Choudhary

Managed end-to-end cluster operations across 20 delivery hubs, leading 20 delivery hub managers, 120 shift managers, and ~500 associates. Supervised inverting shipments and inventory flows and improved order/distribution KPIs with higher speed and reliability (e.g., 80% of orders dispatched within 10 minutes, +5–7% processing efficiency, -15–17% customer defects).

Oversaw customer order processing through the Zepto app and WMS portal, ensuring picked/packed/dispatched orders aligned with speed and quality targets. Monitored inbound, outbound, and inventory metrics and improved operational efficiency (+5–7%), reliability (reduced customer defects by 15–17%), and damage/quality issues (reduced by 8–9%).

Managed 3PL partnerships to establish warehouses across designated locations, including site reconnaissance, location selection, and hiring 15–20 manpower resources. Defined and managed vendor compliance metrics, contract Capex/Opex agreements, and supported invoice/payment accuracy while improving speed and quality performance through proactive issue resolution.

Led B2B warehousing, returns center inbound/outbound, line-haul, and central transportation operations by managing a 400+ employee team through training and productivity/accuracy controls during BBD campaigns. Managed a digital lock monitoring team of 15 to reduce line-haul shrinkage and coordinated stakeholder follow-ups that salvaged shipment losses by 11% PAN-India.

Identified and executed cost-saving strategies and performed mechanical analysis using finite element methods to support manufacturing, sourcing, and field operations. Led turbine erection and commissioning activities, including manpower handling, testing, and materials management while ensuring SLA adherence for large-scale project delivery.

Completed MBA/PGDM in Operations Management at Burdwan University in 2020.

Completed B.Tech./B.E. in Mechanical Engineering at Neotia Institute of Technology Management and Science in 2015.