At Tech Mahindra, I initiated and successfully closed a Lean Six Sigma Green Belt project focused on Chat CSAT optimization and quality KPI performance improvements.
I manage a team of 17 quality analysts, supporting them in meeting deliverables. I also work with cross-functional teams on Kaizen and process improvements, and with clients to understand quality expectations.
At WNS, I coordinated quality assurance activities, including audits, feedback, calibrations, and training. I also prepared quality reports and dashboards to support analysis and process improvement.
At Concentrix, I managed a team of eight quality analysts and prepared quality reports for management and clients. Earlier, I worked as a Quality Analyst at Concentrix and an Associate - Customer service at Teleperformance DIBS.
