Arijit Chowdhury

Guided prospective students and parents through academic programs and facilitated the enrollment process, blending student support with consultative sales.

Made outbound calls to existing and potential customers for follow-ups, confirmations, and feedback. Addressed customer queries and complaints professionally while meeting performance targets such as call quality and CSAT scores.

Analyzed customer data to provide personalized product recommendations and implemented upselling and cross-selling strategies to increase average order value.

Facilitated communication and automation in the Non-Delivery Report (NDR) process between courier partners, sellers, and customers to resolve failed delivery attempts and prevent Return to Origin (RTO). Streamlined resolution processes to ensure successful final delivery.

Maintained and updated data entry systems with high accuracy, processed invoices and payment receipts, and assisted in preparing reports for management review.

Gained expertise in programming languages such as Java, C++, and Python, focusing on application development and problem-solving techniques.

Developed a strong foundation in programming languages such as Java and Python, enabling effective software development and problem-solving skills.

Mastered advanced concepts in Mathematics, including calculus, algebra, and statistics, applicable to real-world problem solving.

Studied the core principles of the West Bengal Board of Secondary Education curriculum, focusing on subjects like Mathematics, Science, and English.