Nelly Berroa
@nellyberroa
Customer Support Specialist providing freelance chat and email support, resolving customer inquiries and documenting follow-ups.
Dominican RepublicWhat I'm looking for
As a freelance Customer Service Representative, I provide assistance through chat and messaging, resolve inquiries, and follow up with customers.
I focus on clear writing and customer satisfaction. I support customers in Spanish and English, and I'm available for full-time remote work during US Eastern Time shifts.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Freelance
Jan 2023 - Present (3 years 9 months)
Provided assistance via chat and messaging, resolved customer inquiries, and maintained high customer satisfaction through empathy and clear writing. Documented interactions and followed up on cases.
Education
Degrees, certifications, and relevant coursework
High School
High School Diploma, General Studies
Completed high school education in the Dominican Republic.
Availability
Location
Dominican RepublicAuthorized to work in
Salary expectations
Job categories
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