Open to opportunities

Jessica Reed

@jessicareed

Senior Project Manager at Emota, part of Inizio Engage XD, delivering compliant client events and managing logistics, budgets, and attendee programs.

United States

Message

At Emota, part of Inizio Engage XD, I lead projects involving several service lines and serve as the main client contact. I oversee event logistics, budgets, attendee management, and the delivery of meetings in line with regulatory and client-defined compliance guidelines.

Previously, I coordinated exhibit services and freight at Derse, and events at Regional Learning Alliance. My experience also includes group reservations, guest services, and production administration.

Experience

Work history, roles, and key accomplishments

Current

Senior Project Manager

Current

Emota

May 2022 - Present (4 years 4 months)

Lead projects involving multiple service lines, manage venues and logistics, ensure compliance, oversee app and content development, manage budgets, and execute events onsite.

Event Management Operational Planning Budget Management Vendor Management Compliance Client Relations Team Leadership

Exhibit & Trade Show Service Coordinator

Derse

Feb 2019 - May 2022 (3 years 3 months)

Coordinated on-site exhibit services, generated purchase orders, reconciled credit card statements up to $1 million monthly, and coordinated freight and shipping arrangements.

Event Coordination Purchase Order Budget Reconciliation Vendor Management Logistics Customer Service

Event Coordinator

Regional Learning Alliance

Mar 2015 - Mar 2020 (5 years)

Ensured meeting rooms were set up with layout, technology, and food service, built client relationships, and monitored events from start to finish.

Event Setup Client Relations Problem Solving Attention To Detail

Regional Programs Coordinator

Derse

Apr 2018 - Feb 2019 (10 months)

Updated Smart Centre database, created work orders, prepared exhibit show services and transportation forms, and assisted with billing and show services.

Database Management Work Order Processing Purchase Order Billing Event Services

Market Research & Group Reservations Coordinator

Omni William Penn Hotel

Jun 2013 - Apr 2018 (4 years 10 months)

Logged and assigned sales leads, monitored database of accounts and activities, maximized room revenue, and set up group billing and routing.

Sales Lead Management Database Management Revenue Optimization Group Reservations

Loan Support Specialist II

PNC Bank

Jun 2012 - Jun 2013 (1 year)

Worked in a high-volume production unit with daily deadlines, input data and collateral/loan information, and performed job functions with minimal supervision.

Data Entry Mainframe Systems Attention To Detail Time Management

Server

Marriott International Hotels

Jan 2012 - Apr 2012 (3 months)

Provided exceptional customer service to multiple guests simultaneously, maintaining concentration and responding quickly to ensure satisfaction.

Customer Service Multitasking Communication Skills

Server

JW Marriott & Ritz Carlton

Aug 2009 - Dec 2011 (2 years 4 months)

Provided exceptional customer service to multiple guests simultaneously, maintaining concentration and responding quickly to ensure satisfaction.

Customer Service Multitasking Communication Skills

Premium Guest Services Representative

NBA Orlando Magic Basketball

Sep 2010 - May 2011 (8 months)

Built relationships with season ticket holders, checked tickets, resolved complaints, and coordinated VIP guest arrivals and placement during games.

Customer Service Relationship Building Problem Solving Event Operations

Production Administrator

Walt Disney World

Mar 2007 - Apr 2008 (1 year 1 month)

Audited work projects against expenses, assisted in establishing project priorities, tracked work costs, and communicated deadlines and project recaps.

Project Coordination Budget Tracking Communication Skills Time Management

Labor Operations Assistant

Walt Disney World

Jan 2006 - Mar 2007 (1 year 2 months)

Acted as operational communications hub for all areas of a theme park and worked with Labor Analysts to efficiently utilize labor resources.

Communication Skills Operations Labor Management

Education

Degrees, certifications, and relevant coursework

Community College of Allegheny County

Associate of Science, Business Management

Earned an Associate of Science in Business Management and a Certificate in Supervision and Leadership.

University of Central Florida, Rosen College of Hospitality Management

Bachelor of Science, Event Management

Activities and societies: Eta Sigma Delta International Hospitality Management Honor Society; Dean's List - four consecutive semesters; Member of Sports Business Management Club

Earned a Bachelor of Science in Event Management with a minor in Hospitality Management. Recognized on the Dean's List for four consecutive semesters and a member of the Eta Sigma Delta International Hospitality Management Honor Society.