Himalayas logo
AG
Open to opportunities

Ariel Barbosa Lima Guimarães

@arielbarbosalimaguim

Customer service professional specializing in airline operations and ticketing.

Brazil
Message

What I'm looking for

I seek customer-facing roles in airline operations or contact centres where I can apply ticketing, check-in and passenger service skills, grow into senior operational responsibilities, and contribute to a safety-focused, team-oriented environment.

I am a customer service specialist with extensive experience in airline operations, ticketing, check-in and boarding procedures, and passenger screening. I have worked with multiple international carriers and ground handling companies, delivering service, sales support and operational assistance while handling ticket issuance, flight reservations and passenger processing.

Throughout my career I have performed roles including behavior detection profiling, ETD baggage searches, flight control and contact-centre sales for major airlines. I bring strong English proficiency, practical computer skills and a commitment to safe, efficient passenger service in fast-paced airport environments.

Experience

Work history, roles, and key accomplishments

Emirates Airlines logoEA

Customer Service and Sales Rep

Emirates Airlines

Jul 2022 - Apr 2023 (9 months)

Provided product and service information, identified customer needs, promoted sales opportunities, issued tickets and managed booking changes to improve revenue and customer satisfaction.

OS

Customer Service Agent IV

Orbital Handling Services

Sep 2017 - Jun 2022 (4 years 9 months)

Handled diverse ground service roles for multiple carriers including profiling for security programs, passenger interviews, ETD searches, COVID documentation checks, ticketing, check-in/boarding and flight control.

Education

Degrees, certifications, and relevant coursework

PI

Pimentas II

High School Diploma, High School

2007 - 2010

Completed high school education at Pimentas II in São Paulo from 2007 to 2010.

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Ariel Barbosa Lima Guimarães - Customer Service Agent - ProAir | Himalayas