Ariel Barbosa Lima Guimarães
@arielbarbosalimaguim
Customer service professional specializing in airline operations and ticketing.
What I'm looking for
I am a customer service specialist with extensive experience in airline operations, ticketing, check-in and boarding procedures, and passenger screening. I have worked with multiple international carriers and ground handling companies, delivering service, sales support and operational assistance while handling ticket issuance, flight reservations and passenger processing.
Throughout my career I have performed roles including behavior detection profiling, ETD baggage searches, flight control and contact-centre sales for major airlines. I bring strong English proficiency, practical computer skills and a commitment to safe, efficient passenger service in fast-paced airport environments.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
ProAir
May 2023 - Present (2 years 5 months)
Provide customer service and ground operations for Ethiopian Airlines including ticketing, editing reservations, and check-in/boarding procedures to ensure on-time departures and passenger satisfaction.
Customer Service and Sales Rep
Emirates Airlines
Jul 2022 - Apr 2023 (9 months)
Provided product and service information, identified customer needs, promoted sales opportunities, issued tickets and managed booking changes to improve revenue and customer satisfaction.
Customer Service Agent IV
Orbital Handling Services
Sep 2017 - Jun 2022 (4 years 9 months)
Handled diverse ground service roles for multiple carriers including profiling for security programs, passenger interviews, ETD searches, COVID documentation checks, ticketing, check-in/boarding and flight control.
Education
Degrees, certifications, and relevant coursework
Pimentas II
High School Diploma, High School
2007 - 2010
Completed high school education at Pimentas II in São Paulo from 2007 to 2010.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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