Open to opportunities

Ariel Barbosa Lima Guimarães

@arielbarbosalimaguim

Message

Customer service professional specializing in airline operations and ticketing.

Brazil

Message

What I'm looking for

I seek customer-facing roles in airline operations or contact centres where I can apply ticketing, check-in and passenger service skills, grow into senior operational responsibilities, and contribute to a safety-focused, team-oriented environment.

I am a customer service specialist with extensive experience in airline operations, ticketing, check-in and boarding procedures, and passenger screening. I have worked with multiple international carriers and ground handling companies, delivering service, sales support and operational assistance while handling ticket issuance, flight reservations and passenger processing.

Throughout my career I have performed roles including behavior detection profiling, ETD baggage searches, flight control and contact-centre sales for major airlines. I bring strong English proficiency, practical computer skills and a commitment to safe, efficient passenger service in fast-paced airport environments.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Agent

Current

ProAir

May 2023 - Present (2 years 5 months)

Provide customer service and ground operations for Ethiopian Airlines including ticketing, editing reservations, and check-in/boarding procedures to ensure on-time departures and passenger satisfaction.

Customer Service Ticketing Reservation Editing Airline Procedures Boarding Control

Customer Service and Sales Rep

Emirates Airlines

Jul 2022 - Apr 2023 (9 months)

Provided product and service information, identified customer needs, promoted sales opportunities, issued tickets and managed booking changes to improve revenue and customer satisfaction.

Customer Service Sales Ticketing Upselling CRM

Customer Service Agent IV

Orbital Handling Services

Sep 2017 - Jun 2022 (4 years 9 months)

Handled diverse ground service roles for multiple carriers including profiling for security programs, passenger interviews, ETD searches, COVID documentation checks, ticketing, check-in/boarding and flight control.

ETD Searches Ticketing Flight Control Customer Service