Caio Ladeia

Provided in-person customer service and sales for wines and accessories, organized store displays and promotional events, and conducted post-sale follow-up to increase client retention and average ticket.

Provided remote customer support for scooter rentals via chat, logged and resolved incidents, guided onboarding, and ensured SLA compliance to reduce response times and improve satisfaction.

Delivered English and business management lessons in-person and online, preparing students for interviews, business writing, and corporate communication.

Distributed air travel systems and analyzed KPIs for ticket sales, tested flight availability, issued tickets, and implemented operational improvements with IT and air connectivity teams.

Supported sales directorate and travel agencies with internal client support, managed commercial discount concessions and billing limit analysis, and streamlined internal discount processes.

Provided technical support for premium devices under NDA, troubleshooting software and hardware issues and escalating tickets to engineering when required.

Supervised a customer service team, recruited and trained new hires, supported travel agents, and sold airline tickets while ensuring service quality.

Provided bilingual (Portuguese/English) passenger support for domestic and international customers, handled ticketing and system support via Sabre and Amadeus.

Completed an MBA in Business Management at Universidade Anhembi Morumbi in 2010, focusing on business administration and managerial practices.

Activities and societies: Business Ethics & Etiquette Course (2007)

Earned a Bachelor degree in Management of Commerce & Services in 2008 with coursework in commerce operations and service management.