Open to opportunities

Luiza Rosa

@luizarosa

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Multilingual customer support and administrative professional experienced in international remote roles.

Brazil

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What I'm looking for

I seek a remote-friendly role combining customer support, administrative coordination, and digital communication in a multicultural organization offering growth and international collaboration.

I am a multilingual customer support and administrative professional with an MBA in Business Management and hands-on experience in aviation, cultural institutions, and nonprofit communication. I thrive in multicultural, international environments and am remote-ready.

In frontline aviation roles I supported passengers across domestic and international operations, coordinated ground services, and resolved operational issues while communicating daily in Portuguese, English, French, and Italian. I consistently focused on hospitality, safety compliance, and efficient airport flow.

As a communications assistant at a cultural NGO I managed digital channels, administered the institutional YouTube channel, developed digital marketing strategies, and maintained organizational databases. I also translated tourism and institutional materials and served as a cultural mediator for international visitors.

I bring strong organizational skills, experience with digital communication and basic-to-advanced Excel for reporting, and a customer-oriented mindset. I am available to travel and hold a Category B driver’s license.

Experience

Work history, roles, and key accomplishments

Airport Service Agent

Air France

Aug 2025 - Mar 2026 (7 months)

Provided customer support for domestic and international passengers, assisted with check-in/boarding/disembarkation, and resolved operational issues to maintain smooth airport flow and service quality.

Customer Service Multilingual Communication Safety Compliance Conflict Resolution

Ground Operations Attendant

Líder Aviação

Feb 2025 - Nov 2025 (9 months)

Managed flight demand control and operational coordination, interfaced with authorities and airport companies, and coordinated refueling, towing, and signaling to ensure efficient executive aviation operations.

Ground Operations Aircraft Towing Safety Procedures

Communication Assistant

Museu de Favela

Mar 2023 - Jan 2025 (1 year 10 months)

Managed the institution's website, YouTube channel, and digital communication strategies, executed digital marketing initiatives, and maintained organizational research databases to increase engagement.

Digital Communication Content Management YouTube Administration Digital Marketing Research Community Engagement Content Strategy

Translator

Museu de Favela

May 2022 - Jan 2025 (2 years 8 months)

Translated tourism and institutional materials into English, French, and Italian, assisted international visitors, and acted as a cultural mediator to facilitate visitor-community integration.

Translation Multilingual Communication Cultural Mediation Tourism Materials English French Italian

Museum Monitor

Museu da Pessoa

Nov 2013 - Present (12 years 3 months)

Organized and supported the exhibition stand, welcomed visitors, and assisted the public interested in contributing to the institution's collections and activities.

Public Engagement Museum Operations Outreach