Arianne Joyce Labsan
@ariannejoycelabsan
Customer service representative with a focus on compliance operations.
What I'm looking for
I am a dedicated professional with experience in customer service and compliance operations. My journey began as a Customer Service Representative at TaskUs, where I honed my skills in providing exceptional support via voice and email. I addressed inquiries related to accounts, subscriptions, and billing, ensuring clear communication and timely resolutions that enhanced customer satisfaction.
Currently, I serve as a Business Compliance Operations Associate at Cognizant Technology Solutions, where I accurately manage data entry, maintain electronic files, and ensure compliance with data privacy policies. My background in psychology, combined with certifications in Lean Six Sigma and Civil Service, equips me with a unique perspective on problem-solving and project coordination. I am passionate about maintaining data integrity and supporting organizational goals through effective communication and meticulous attention to detail.
Experience
Work history, roles, and key accomplishments
Business Compliance Operations Associate
Cognizant Technology Solution Corp.
Jul 2024 - Present (11 months)
Accurately entered and updated data into various systems, organized electronic files, and maintained data integrity. Provided updates on data entry progress and ensured compliance with data privacy policies.
Project Coordinator
Localization Production Operations
Jul 2024 - Present (11 months)
Tracked project progress, monitored timelines, and maintained detailed documentation. Coordinated resources to ensure project milestones were met and assisted in defining project scope and deliverables.
Customer Service Representative
TaskUs - Chateau Ridiculous
Jul 2024 - Jul 2024 (0 months)
Provided customer support via email and phone, addressing inquiries related to accounts, subscriptions, billing, and invoices. Assisted with account management and troubleshooting technical issues to enhance customer satisfaction.
Education
Degrees, certifications, and relevant coursework
PHINMA - St. Jude College Manila
Bachelor of Science, Psychology
2021 - 2023
Pursued a Bachelor of Science in Psychology, gaining insights into psychological theories, research methods, and human behavior.
Far Eastern University
High School Diploma, Humanities and Social Sciences
2016 - 2018
Studied the Humanities and Social Sciences Strand, focusing on understanding human behavior and societal structures.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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