Arianna Zaun

I've spent my whole career in healthcare, starting as a medical receptionist and working my way into Customer Success leadership. I joined Power2Practice, an EMR/EHR platform for healthcare practices, in June 2022 as a CSR and was promoted twice within two years — to Jr. CSM, then CSM. I kept climbing from there: Senior Lead CSM in August 2025, and now Head of Customer Success as of July 2026.

Today I lead the Customer Success team — coaching CSMs, owning high-priority escalations, and managing a portfolio of strategic accounts. I'm the bridge between our Director and the CSM team, and I step in as Director whenever she's out.

A few things I'm proud of: architecting the onboarding framework for a major EMR release, building our SOP library from scratch, retaining multiple high-risk accounts that seemed like lost causes, and mentoring a CSR into a strong independent contributor.

I'm most energized by the operational side of CS — building processes, tracking KPIs, and developing people — along with the challenge of turning around at-risk accounts. I'm looking for my next CS leadership role, ideally where I can keep building teams and owning strategic relationships. Healthcare tech is my deepest expertise, but I'm open to other industries with similar core challenges.