Ariana Ortiz
@arianaortiz
Highly reliable customer relations specialist with a focus on satisfaction.
United StatesWhat I'm looking for
I am a highly reliable and self-motivated professional with extensive experience in customer relations. My career has been dedicated to enhancing customer experiences through innovative solutions and proactive problem-solving. I have a proven track record of managing customer accounts and ensuring satisfaction while maintaining compliance with industry regulations.
Throughout my career, I have excelled in various roles, including my current position as a Customer Relations Specialist at Alexion Pharmaceuticals. Here, I manage customer accounts, process orders, and collaborate with cross-functional teams to identify and mitigate potential issues. My commitment to achieving mutually beneficial resolutions has consistently resulted in high customer satisfaction scores and successful project completions.
In addition to my technical skills in CRM systems like Salesforce and SAP, I possess strong leadership abilities, having trained new employees and led initiatives to improve service delivery. I am passionate about fostering a positive work environment and continuously seek opportunities for professional growth and development.
Experience
Work history, roles, and key accomplishments
Customer Relations Specialist
Alexion Pharmaceuticals
Nov 2024 - Present (6 months)
Manage customer accounts, including order review and compliance. Proficient in CRM systems like Salesforce and SAP, ensuring customer satisfaction through effective issue resolution and collaboration with cross-functional teams. Identify trends and manage quality events while participating in audits.
Head Server & Bartender
Texas de Brazil
May 2022 - Sep 2023 (1 year 4 months)
Provided exceptional customer service in a high-volume restaurant environment, developing strong multitasking and communication skills while maintaining professionalism.
Customer Service Representative
Fletcher-Terry
Aug 2020 - Apr 2022 (1 year 8 months)
Resolved customer inquiries related to orders and shipments using various customer service applications. Managed email inquiries and developed training guides for new employees.
Customer Care Specialist
MilliporeSigma
Jan 2018 - Apr 2020 (2 years 3 months)
Exceeded performance targets while managing customer inquiries. Utilized SAP and Salesforce to maintain high customer satisfaction through proactive communication and problem-solving.
Assistant Manager
Boston Pie Inc./Dominos
Mar 2017 - Dec 2017 (9 months)
Planned team-building events and achieved high customer satisfaction and profitability. Demonstrated leadership in hiring and training new employees while managing inventory and health inspections.
Intake Representative
ManPower / EviCore Health Care Inc.
May 2016 - Mar 2017 (10 months)
Met performance metrics for productivity and accuracy while providing excellent phone support and resolving complex claims.
Cashier / Customer Service Desk / Floral and Bakery Clerk
Big Y Supermarkets
Aug 2013 - Jan 2016 (2 years 5 months)
Provided exceptional customer service in a fast-paced retail environment, demonstrating strong communication and interpersonal skills.
Education
Degrees, certifications, and relevant coursework
Ariana hasn't added their education
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