Ronan Schade

I am a customer-focused and empathetic professional with over 8 years of experience in customer care and service roles. My expertise lies in conflict resolution and building lasting client relationships, ensuring high levels of customer satisfaction in fast-paced environments. I am proficient in various SaaS platforms, including Salesforce and Microsoft Teams, and I am known for my commitment to process optimization and mentoring.

In my recent role as a Customer Care Advocate at Hyland Software, I delivered high-quality support while developing expertise in onboarding and training new team members. I played a key role in process documentation initiatives and peer mentoring programs, consistently reducing escalations and enhancing the overall customer experience. My previous experience as a Customer Service Representative at Jakprints further honed my skills in managing client orders and maintaining open communication with clients and internal teams.

Throughout my career, I have demonstrated a proactive approach to process improvement, contributing to team success and achieving performance metrics. I am passionate about providing exceptional service and continuously seeking opportunities to enhance my skills and the customer experience.