Arham Khan
@arhamkhan4
I deliver high-volume customer support and build toward customer success leadership.
IndiaWhat I'm looking for
At Amazon India via Teleperformance, I delivered voice, chat, and email support while maintaining 95%+ CSAT across 60–80 customer contacts each day. I resolved order issues, payment disputes, returns, account requests, and escalations using Salesforce, Zendesk, and internal CRM tools.
I also mentored and onboarded new agents, contributing to stronger team CSAT and performance metrics in a fast-paced BPO environment. I focus on first-contact resolution, SLA adherence, accurate case management, and calm service under pressure.
Alongside customer support, I run morning operations for my family’s juice business, overseeing inventory, vendors, cash handling, and potential delivery and franchise revenue channels. I’m building toward a Customer Success Manager role by combining frontline support, inbound methodology, and small-business operations experience.
Experience
Work history, roles, and key accomplishments
Customer Service Associate
Amazon India
Sep 2023 - Jan 2025 (1 year 4 months)
Delivered multi-channel customer support (voice, chat, email), consistently achieving a 95%+ CSAT score across 60–80 customer contacts daily. Resolved order issues, payment disputes, returns, account management, and escalations, prioritizing first-contact resolution and SLA adherence.
Operations Lead
Juice Center
Run daily morning operations for a family-owned juice retail business, overseeing inventory, vendor coordination, and cash handling. Evaluate and pursue new revenue channels, including delivery-platform integration and franchise partnerships.
Education
Degrees, certifications, and relevant coursework
Barkatullah University
Bachelor of Commerce, Commerce
Pursuing a Bachelor of Commerce degree, expected to complete in 2026.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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