laura gutierrez

I am a bilingual client-service professional with over 12 years' experience in government eligibility determination and disaster recovery customer support. I have a strong track record at state and federal agencies, consistently earning high performance ratings while helping clients navigate complex programs such as Food Stamps, Medicaid, Cash Assistance, and SBA disaster loans.

I excel at interviewing applicants, verifying documentation, researching eligibility issues, and accurately documenting casework in computer-based systems. I am skilled in training and mentoring new staff, managing large caseloads, and resolving customer concerns—often in high-volume or crisis environments including natural disasters and the COVID response.

I bring advanced Microsoft Office skills, experience with multiple agency systems, and a calm, client-first approach that reduces dissatisfaction and speeds resolution. My focus is on accuracy, regulatory compliance, and delivering compassionate service to vulnerable populations.