Open to opportunities

April Catherine Roiles

@aprilcatherineroiles

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Dedicated tourism professional with strong customer service skills.

Philippines

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What I'm looking for

I am looking for a role that offers growth opportunities and allows me to enhance my skills in a supportive environment.

I am a passionate tourism professional with a Bachelor of Science in Tourism from the University of San-Jose Recoletos. My experience as a Reservations Associate at ML Wildlife & Eco Park Inc and El Mar Resort has equipped me with strong customer service skills and a keen attention to detail. I thrive in dynamic environments where I can contribute to enhancing guest experiences.

Throughout my career, I have developed proficiency in hotel management software, such as Infor HMS, and have honed my communication skills through effective interactions with guests. I am committed to maintaining high standards of service and ensuring compliance with company policies, which has been instrumental in my success in the hospitality industry.

Experience

Work history, roles, and key accomplishments

Reservations Associate

ML Wildlife & Eco Park Inc and El Mar Resort

Apr 2023 - Aug 2024 (1 year 4 months)

Managed reservations and guest inquiries for a wildlife park and eco-resort. Ensured accurate booking records and compliance with company policies.

Customer Service Data Entry Communication Problem Solving

Customer Service Representative

Animal Kingdom Veterinary and Hospital

Jan 2021 - Jan 2023 (2 years)

Provided customer service in a veterinary and hospital setting. Handled inquiries and assisted clients with their needs.

Customer Service Communication Problem Solving Data Management

Front Office Associate

Rana Hotel

Mar 2019 - Sep 2020 (1 year 6 months)

Performed front office duties, including guest check-ins and check-outs, and managed guest requests. Utilized hotel management software for daily operations.

Customer Service Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

University of San-Jose Recoletos

Bachelor of Science in Tourism, Tourism

Completed a Bachelor of Science in Tourism, focusing on hospitality management, travel operations, and destination marketing. Gained comprehensive knowledge of the tourism industry's various sectors.

Saint William Cooperative School

High School Diploma, General Studies

Completed secondary education, building foundational knowledge across various academic disciplines. Developed critical thinking and problem-solving skills.