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Apoorv User

@apoorvuser1

Customer Support Specialist with 3+ years' experience resolving complex issues, boosting retention, and managing social media escalations.

India

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What I'm looking for

I seek a role focused on escalation management and retention within a collaborative, improvement-oriented company where I can drive measurable customer satisfaction and process improvements.

I am a customer support specialist with over three years of experience resolving complex issues, handling social media escalations, and improving customer satisfaction and retention. I consistently deliver measurable results—improving satisfaction by 15% and surpassing retention targets.

I have hands-on experience across product support, social media crisis management, field deployments for medical devices, and frontline voice support; I handled 60+ daily escalations and achieved an 80% first-call resolution rate in past roles. I collaborate cross-functionally, train clients and community members, and use tools like HubSpot and Google Sheets to meet SLAs and performance goals.

I seek to bring my escalation management, retention-focused approach, and continuous-improvement mindset to an innovative company where I can drive outstanding client service and process improvements.