Susmita Kar

I am a Customer Care Executive with over three years of experience managing inbound and outbound support across calls, email, and chat. I consistently achieve 95%+ customer satisfaction by combining clear communication, empathy, and strong problem-solving skills.

My background includes handling high-volume queries (50+ daily), managing complex escalations, and reducing complaints through root-cause analysis and process improvements. I have a demonstrated track record of boosting customer retention by 20% and lowering complaints by 30%.

I also contribute to team growth by training and mentoring new hires to meet performance KPIs within one month, and by collaborating with sales and technical teams to resolve issues effectively. My approach emphasizes ownership, timely documentation aligned with SOPs, and proactive feedback collection.

I am motivated by continuous improvement, strong customer relationships, and opportunities to apply my communication and escalation-management strengths to drive business outcomes.