Open to opportunities

Apoorva Vellanki

@apoorvavellanki

Message

Experienced customer service professional with strong writing skills and MS-Office proficiency.

India

Message

What I'm looking for

I seek customer-facing roles where I can apply my communication and call-handling strengths, plus opportunities to use my writing skills and grow into quality or content-focused responsibilities.

I am an experienced customer service professional with four years handling inbound and outbound calls for financial services, plus additional experience in soft collections and client support. I combine strong communication skills in English, Telugu, Marathi and Hindi with proven quality performance—earning certificates for high-quality calls and awards for writing.

I have completed courses in content and story writing and hold an MS-CIT certification, making me comfortable with MS Office and content creation for children and blogs. I work well in teams, adapt to varied customer types, and deliver consistent results in service quality and written work.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

DBS Minetek Pvt. Ltd.

Handled inbound and outbound calls for Bajaj Finance over a 4-year period, achieving high-quality call scores and improving customer satisfaction through effective communication and issue resolution.

Inbound Outbound Calling Customer Service MS Office Communication Teamwork

Call Center Executive

Saya Intelicall

Provided inbound customer support in Aurangabad, communicating with diverse customers and contributing to team objectives through consistent call quality.

Inbound Customer Support Communication Teamwork

Collections Call Agent

Astute Corporate Services

Performed soft collection and inbound calling for Bajaj Finance over a 9-month engagement, maintaining professionalism while negotiating and resolving customer accounts.

Inbound Phone Communication MS Office