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@apoorvavellanki
Experienced customer service professional with strong writing skills and MS-Office proficiency.
IndiaI am an experienced customer service professional with four years handling inbound and outbound calls for financial services, plus additional experience in soft collections and client support. I combine strong communication skills in English, Telugu, Marathi and Hindi with proven quality performance—earning certificates for high-quality calls and awards for writing.
I have completed courses in content and story writing and hold an MS-CIT certification, making me comfortable with MS Office and content creation for children and blogs. I work well in teams, adapt to varied customer types, and deliver consistent results in service quality and written work.
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Work history, roles, and key accomplishments
DBS Minetek Pvt. Ltd.
Handled inbound and outbound calls for Bajaj Finance over a 4-year period, achieving high-quality call scores and improving customer satisfaction through effective communication and issue resolution.
Saya Intelicall
Provided inbound customer support in Aurangabad, communicating with diverse customers and contributing to team objectives through consistent call quality.
Astute Corporate Services
Performed soft collection and inbound calling for Bajaj Finance over a 9-month engagement, maintaining professionalism while negotiating and resolving customer accounts.
Degrees, certifications, and relevant coursework
ALCertificate, Content and Story Writing
Completed online content writing and story writing courses on Alison and earned certificates.
Certificate, Computer Applications
Completed the MS-CIT course in 2011 with proficiency in MS Office.
IndiaYou can contact Apoorva and 90k+ other talented remote workers on Himalayas.
Message Apoorva
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