Open to opportunities

disha bisht

@dishabisht

Customer support specialist with 3+ years handling international clients, escalations, and performance targets in fast-paced call centers.

India

Message

What I'm looking for

I’m looking for a customer support role where I can handle international clients, resolve escalations, and deliver strong service quality across voice and email. I want performance-driven teams focused on customer satisfaction and continuous improvement.

I’m a customer service professional with over 3 years of experience in call center operations, handling inbound and outbound calls and supporting international clients. I focus on resolving customer queries, complaints, and escalations while keeping service quality high.

At Tele-performance Global Services Pvt. Ltd., I assisted customers for Servify through calls and emails, including collections and back-office processing. I maintained call quality and performance targets, including AHT (Average Handling Time) and FCR (First Call Resolution), and provided multilingual support for international clients.

Previously, at Concentrix Services Pvt. Ltd., I supported customers for JP Morgan Chase via phone and email. I achieved strong customer satisfaction scores through timely, empathetic responses, while ensuring adherence to quality standards and managing escalations.

I also worked as a Wipro Process Associate, providing technical and non-technical support for FedEx logistics. I monitored service requests, ensured compliance with SLAs, and coordinated with internal teams to improve customer experience.

Experience

Work history, roles, and key accomplishments

Customer Support Agent

Tele-Performance Global Services Pvt. Ltd.

Oct 2024 - Aug 2025 (10 months)

Handled inbound and outbound calls for Servify clients, addressing queries, complaints, and escalations. Managed collections and back-office processing via calls and emails while supporting multilingual international customers and meeting call quality targets (AHT and FCR).

Inbound Calls Outbound Calling Escalations Collections Support Email Support Multilingual Support Customer Satisfaction FCR (First Call Resolution)

Customer Support Agent

Concentrix Services Pvt. Ltd.

Dec 2022 - Sep 2024 (1 year 9 months)

Assisted international customers for JP Morgan Chase via phone and email, resolving inquiries and complaints with empathy and timeliness. Handled escalations and ensured adherence to quality standards to maintain high customer satisfaction.

Phone Support Email Support Complaint Resolution Escalation Management Customer Satisfaction Quality Assurance Communication Multitasking De escalation

Customer Support Agent

Wipro Ltd.

Jan 2022 - Nov 2022 (10 months)

Provided technical and non-technical support for clients related to FedEx logistics. Monitored service requests, ensured SLA compliance, and coordinated with internal teams to improve customer experience.

Technical Support SLA Customer Support Communication Problem Solving Customer Experience