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Apoorva Patil

@apoorvapatil1

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I build QA frameworks and client help centers while improving content efficiency, SEO, and knowledge operations.

India

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What I'm looking for

I'm looking to apply knowledge management, QA, content strategy, SEO, and AI-enabled content workflows to improve help centers, team quality, and digital engagement.

At Accenture, I manage client help centers using global knowledge management best practices and design QA frameworks across workflows and projects.

I develop SOPs that standardize team quality, lead client communication, and oversee strategic work allocation.

Previously, I created content across web, app, e-commerce, news, and social platforms for Park+, Times Internet, Zoutons.com, Collegedunia, and DConsumeri Mediatech. I partnered with agencies and cross-functional teams to deliver content requirements and improve efficiency with AI tools.

I've also trained new joiners, coordinated workflows, optimized SEO content, and used engagement insights to strengthen digital content and brand reputation.

Experience

Work history, roles, and key accomplishments

Current

Knowledge Management Analyst

Current

Accenture

Dec 2023 - Present (2 years 9 months)

Manage client help centers utilizing global Knowledge Management best practices. Design and implement QA frameworks, develop SOPs, and facilitate client communication.

Knowledge Management QA Frameworks SOP Development Client Help Center Optimization Stakeholder Communication

Web Content Writer

Park+

Jul 2023 - Dec 2023 (5 months)

Collaborated with content agency Pepper Content to streamline content requirements. Managed communication and invoicing, and generated content for websites and apps using AI tools.

Content Creation AI Content Tools Agency Coordination Communication Skills Invoicing

SEO Writer

Times Internet

Dec 2022 - May 2023 (5 months)

Authored SEO-optimized news articles for Indiatimes across various niches. Transcribed video content into long-form articles and coordinated with media teams.

SEO Content Writing Transcription Media Coordination

Content Writer

Zoutons.com / Collegedunia

Jul 2020 - Sep 2022 (2 years 2 months)

Spearheaded training for new joiners and managed e-commerce store overviews. Coordinated task allocation and created blogs that increased website traffic.

Training Ecommerce Content Writing Workflow Management Blogging

Content Writer and Social Media Executive

DConsumeri Mediatech Pvt Ltd

May 2019 - Jun 2020 (1 year 1 month)

Created content including blogs, product descriptions, and video scripts. Managed social media for clients by analyzing engagement and improving brand reputation.

Content Writing Social Media Management Engagement Analysis Brand Reputation