Open to opportunities

Akshita Pabbi

@akshitapabbi

I build enterprise knowledge systems, SOPs, and user-focused technical documentation.

At UnitedHealth Group–Optum, I author and maintain 500+ SOPs, job aids, and process documents for global business lines. I also administer and optimize SharePoint knowledge bases to improve content findability and user experience.

I lead documentation governance, link remediation, metadata tagging, archival, and structured authoring initiatives using DITA and DDLC principles. I build VBA macros that automate repetitive documentation workflows, reduce manual effort, and deliver cost savings.

Earlier, I improved paid-search performance at Cognizant Digital Solutions through Google ad copy, keyword upselling, and CPC optimization. My background also includes SEO-focused web, travel, social media, and editorial content.

Experience

Work history, roles, and key accomplishments

Current

Senior Technical Writer

Current

UnitedHealth Group

Feb 2021 - Present (5 years 6 months)

Authored and maintained 500+ SOPs, job aids, and process documents for multiple lines of business. Led documentation projects including content governance, link remediation, and metadata tagging, and administered SharePoint knowledge base.

SOPs Job Aids API Documentation User Guides Process documentation Knowledge Base SharePoint DITA Adobe Dreamweaver Snagit HTML HTML5 SDLC Agile Content Governance Versioning Archival Management SEO CMS Administration

Senior Process Executive

Cognizant Digital Solutions

Sep 2017 - Sep 2019 (2 years)

Created and proofread Google text ads for paid advertisers, ensuring compliance with platform policies. Upsold keywords and optimized CPC campaigns to drive growth in client ad performance and cost efficiency.

Google Ads Ad Copywriting Digital Marketing Keyword Research Proofreading

Senior Writer

Adroit Digi

May 2017 - Aug 2017 (3 months)

Researched and produced industry content, managed social media copy, and edited articles for accuracy and brand alignment. Collaborated with design teams to develop visual content that drove audience engagement.

Content Writing Social Media Editing Research Collaboration

Content Analyst

Travel Triangle

Feb 2016 - Jun 2016 (4 months)

Produced, edited, and published travel content including itineraries, blogs, and reviews optimized for SEO. Conducted keyword research and applied content strategy to improve organic search rankings and site traffic.

SEO Content Strategy Keyword Research Editing Publishing