Open to opportunities

Aparajita Mukherjee

@aparajitamukherjee

Experienced customer-service professional and educational counsellor delivering patient, punctual support and strong client communication.

India

Message

What I'm looking for

I’m seeking a growth-oriented organization where I can apply my customer-service and counselling experience, contribute reliably, and develop professionally in a supportive team.

I hold an M.A. in English and a B.A., and I aim to contribute to a growth-oriented organization through diligent, consistent work.

I have worked as an assistant branch manager, a customer care agent at Apollo Lifeline, an educational counsellor at ISB&M Kolkata, and in customer-support roles for Flipkart and Reliance, gaining strong client communication, counselling experience, and remote-work discipline.

I am patient, punctual and hardworking, with strengths in customer relations, counselling and story writing; I bring reliability, empathy and a commitment to continuous improvement.

Experience

Work history, roles, and key accomplishments

Customer Support Representative

Teleperformance

Sep 2020 - Feb 2024 (3 years 5 months)

Handled Flipkart customer support in a work-from-home role from 2020-09-05 to 2024-02-08, resolving order, return, and escalation issues while meeting quality and productivity targets.

Order Management Customer Service Escalation Management Remote Work

Educational Counsellor

ISB&M Kolkata

Jan 2019 - Mar 2020 (1 year 2 months)

Provided educational counselling and admissions guidance from 2019 to 2020, coordinating student outreach, application support, and informational events to improve enrollments.

Counselling Communication CRM Event Coordination Sales

Customer Care Agent

Apllo Lifeline Team at Jubilli Heals

Jun 2016 - Jan 2017 (7 months)

Handled customer care inquiries for the Apollo Lifeline team from 2016-06 to 2017, resolving service queries and documenting customer interactions to support service delivery.

Customer Service CRM Communication Data Entry

Assistant Branch Manager

Sreema Mahila Samity

Jan 2013 - Jan 2015 (2 years)

Managed branch operations as Assistant Branch Manager from 2013 to 2015, overseeing daily transactions, customer relations, and staff coordination to maintain service continuity.

Team Leadership Customer Service Reporting MS Office