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Nituranjan BordoloiNB
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Nituranjan Bordoloi

@nituranjanbordoloi

Customer Support Specialist advising students remotely, with experience resolving customer issues and maintaining accurate CRM records.

India
Message

As a Freelance Academic Counsellor, I advise students and parents on academic programs, career pathways, and course selection. I offer clear, personalised guidance to support informed decisions.

At Global Fidelis, I delivered real-time chat support, resolving customer concerns accurately and promptly while maintaining service quality. I also worked independently in a remote environment.

My experience spans customer support, inside sales, and operations. At HAL Offshore Ltd., I supervised Effluent Treatment Plant and WIP operations, monitored process performance, and prepared operational reports and compliance documentation.

Experience

Work history, roles, and key accomplishments

SE
Current

Freelance Academic Counsellor

Self Employed

Jan 2025 - Present (1 year 10 months)

Advise students and parents on academic programs, career pathways, and course selection. Build trust through clear, personalised guidance that supports informed decisions.

GF

Chat Support Specialist

Global Fidelis

Oct 2024 - Jun 2025 (8 months)

Delivered real-time chat support to customers, resolving concerns accurately and promptly. Maintained consistent service quality and professional tone across all interactions.

MB

Site Engineer

M/S Sahewalla Engineers & Builders

Nov 2023 - Apr 2024 (5 months)

Supported pipeline operations on site, coordinating day-to-day work activities. Prepared and maintained project documentation and compliance records.

AL

Inside Sales Specialist

AMPA Orthodontics Pvt. Ltd.

Oct 2022 - Mar 2023 (5 months)

Handled customer inquiries and followed up on leads to support sales conversions. Kept CRM records accurate and up to date, and scheduled customer appointments.

HL

Loan Advisor

HDFC Sales Pvt. Ltd.

Sep 2018 - Nov 2019 (1 year 2 months)

Guided customers through loan products, applications, and documentation. Provided product support and clear explanations to help customers choose suitable options.

Education

Degrees, certifications, and relevant coursework

SI

Sivam ITI

ITI, Diesel Mechanic

2017 - 2018

Completed ITI in Diesel Mechanic, acquiring technical skills in diesel engine maintenance and repair.

SS

Sophy Mercy Memorial School

Matriculation, General Studies

Completed Matriculation under the Board of Secondary Education, Assam (SEBA).

SC

Sanskriti Junior College

Higher Secondary, General Studies

Completed Higher Secondary education under the Assam Higher Secondary Education Council (AHSEC).

Sathyabama Institute of Science and Technology logoST

Sathyabama Institute of Science and Technology

Bachelor of Technology, Chemical Engineering

2011 - 2015

Pursued a Bachelor of Technology in Chemical Engineering, gaining a strong foundation in engineering principles and process operations.

Tech stack

Software and tools used professionally

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