At LeadGenius, I led Account Management and Customer Success for up to 30 high-value accounts, overseeing onboarding, renewals, and the post-sales lifecycle.
I managed six of the company’s top 10 strategic accounts, representing 40% of total company revenue. By establishing KPIs, tracking progress with custom reporting, and expanding relationships through strategic presentations, I drove 17x account growth and achieved over 120% Net Renewal Rate.
Earlier at LeadGenius, I led staffing and training for data researcher teams of up to 120 as a Project Manager. I created custom training programs and delivered bespoke data aligned with client requirements.
