Looking for a job

Anush Prabhakaran

@anushprabhakaran

Message

Customer-focused technical seeking seeking CSM role.

India

Message

What I'm looking for

Seeking remote/freelance Customer Success Manager opportunities where I can leverage my technical background,

communication skills, and problem-solving abilities to drive customer satisfaction and business growth.

• Stakeholder Relationship Management

• Technical Problem Resolution

• Client Onboarding & Training

Technical 2 CSM

Experience

Work history, roles, and key accomplishments

Current

Engineering Lead

Current

Bosch

Apr 2023 - Present (3 years 2 months)

Managed stakeholder relationships across global teams, achieving 100% client satisfaction on critical projects. Implemented customer feedback systems that improved solution adoption by 40% and led cross-functional teams to deliver complex solutions aligned with customer needs.

Cross functional Leadership Requirement gathering Stakeholder Management Client Satisfaction Communication Project Management Metrics Reporting Training Development Customer Feedback Systems

Assistant Manager

Sunlux Technovations

Jul 2022 - Apr 2023 (9 months)

Served as primary point of contact for key clients throughout product lifecycle, achieving a 95% retention rate. Managed end-to-end client onboarding for IoT-based industrial solutions, resulting in 35% faster time-to-value.

Communication strategies client feedback Client Management IoT Solutions Onboarding System Adoption Training Development Retention Strategies Support Ticket Reduction

Assistant Professor

Kumaraguru College of Technology

Jun 2013 - May 2022 (8 years 11 months)

Established and maintained industry partnerships, securing collaborations with 15+ companies. Developed curriculum based on industry needs, achieving 95% stakeholder satisfaction and mentoring projects with industry applications.