Looking for a job

nikhila vangara

@nikhilavangara

Message

I build lasting customer relationships through onboarding, retention, and proactive problem-solving.

India

Message

What I'm looking for

I'm looking for a customer success role where I can build genuine customer relationships, drive smooth onboarding and retention, solve problems proactively, and collaborate across teams to ensure customers feel supported and set up to succeed.

I'm currently building long-term customer relationships at Magnemite Media through consultative, solution-focused communication with international customers. I proactively resolve concerns, maintain accurate CRM records, and follow through to support customer trust and retention.

Across Wingsmate Technologies, SVK Technology Solutions, and Vaagdevi Engineering College, I've onboarded customers, coordinated accounts, managed queries, and partnered across teams to resolve issues. I bring 8+ years of relationship-building, documentation, and customer-centric problem-solving experience.

Experience

Work history, roles, and key accomplishments

Current

Senior Technical Sales Executive

Current

Magnemite Media Pvt. Ltd.

Jan 2025 - Present (1 year 9 months)

Build long-term customer relationships through consultative, solution-focused communication with international customers. Proactively identify and resolve customer concerns, ensuring high satisfaction and continued trust.

Customer Relationship Management Consultative Selling Problem Solving CRM Follow up

Senior Associate

Wingsmate Technologies

May 2024 - Jan 2025 (8 months)

Onboarded new customers and coordinated account setup, ensuring a smooth and positive first experience. Managed ongoing customer queries via voice and email, following up consistently until full resolution.

Customer Onboarding Account Coordination Customer Support Problem Solving

US IT Recruiter

SVK Technology Solutions Inc.

Sep 2021 - Apr 2024 (2 years 7 months)

Built strong working relationships with US-based clients and candidates through regular, proactive communication. Solved problems quickly under deadline pressure, coordinating across multiple stakeholders to keep processes moving.

Recruitment Stakeholder Coordination Documentation Follow up

Assistant Professor

Vaagdevi Engineering College

Jan 2017 - Jul 2021 (4 years 6 months)

Mentored students through academic projects, building strong relationship-building and problem-solving skills. Collaborated with faculty to continuously improve processes and outcomes.

Mentor Relationship Building Problem Solving Collaboration