Tejasvi User

I am a consulting engineer trainee transitioning into Customer Success and Project Management, with hands-on experience in customer communication, issue troubleshooting, and cross-functional coordination. I simplify technical concepts for customers and deliver clear, empathetic support to improve customer outcomes.

At Cisco I performed device monitoring, used Splunk and Citrix for faster detection and escalation, maintained incident documentation, and collaborated with senior engineers to streamline service operations. I also managed event communications and onboarding for 100+ participants, improving attendee experience and increasing event participation.

I build user-focused web projects—React and Three.js portfolio with Netlify deployment and a React-based cryptocurrency app—demonstrating end-to-end project execution, API integration, and attention to performance and responsiveness.