ANanusha naik
@anushanaik
Customer service specialist with 3 years' experience delivering high-quality international support.
IndiaWhat I'm looking for
I am a results-driven Customer Service Specialist with three years' experience supporting international clients, resolving complex issues, and consistently achieving high customer satisfaction and quality scores. I have hands-on experience with voice and email processes, handling 50+ international calls daily, and using Salesforce CRM for accurate case logging, tracking, and escalations.
I adapt quickly to fast-paced operations and meet daily targets while contributing to team success; I was recognized as Best Performer (1st & 2nd place) for performance metrics. I also expanded my technical breadth by participating in an SAP FICO implementation, configuring financial modules, maintaining master data, performing testing (Unit & UAT), and generating core financial reports.
Experience
Work history, roles, and key accomplishments
Senior Account Process Executive
Greet Technologies Pvt Ltd
Nov 2022 - Oct 2025 (2 years 11 months)
Handled 50+ international calls daily, achieving high first-call resolution and strong customer satisfaction scores; used Salesforce for case logging, tracking, and escalations and received Best Performer awards.
SAP FICO Consultant
Greet Technologies Pvt Ltd
Jan 2025 - Mar 2025 (2 months)
Implemented SAP FICO for a manufacturing client (Jan–Mar 2025), configuring enterprise structure, master data, GST tax codes, and performing Unit & UAT testing to produce key financial reports.
Education
Degrees, certifications, and relevant coursework
Sharada Vikas Institute of Technology and Management Studies
Bachelor of Science, Computer Science
2018 - 2021
Grade: 7.4
Completed B.Sc in Computer Science with a cumulative score of 7.4, focusing on core computer science subjects.
Royal Concord PU College
Pre-University Course, Pre-University (PCMB)
2015 - 2017
Grade: 7.4
Completed pre-university course (PCMB) with a score of 7.4, covering Physics, Chemistry, Mathematics, and Biology.
Vidhya Jyothi Higher and Primary School
SSLC, Secondary Education
2014 - 2015
Grade: 8.4
Completed SSLC with a score of 8.4, demonstrating foundational secondary education performance.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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