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hussain anjum

@hussainanjum

Customer service specialist with 8+ years solving technical, billing, and CRM issues while delivering SLA performance and upsell wins.

India

Message

What I'm looking for

I’m looking for a role where I can own technical troubleshooting and CRM case management, meet SLA commitments, and drive root-cause process improvements—while collaborating cross-functionally in a supportive, global customer environment.

I’m a customer service specialist with 8+ years resolving technical, billing, and account-configuration issues, and managing case records across enterprise CRM systems including Siebel, Amdocs, Zendesk, and Salesforce. I’m known for diagnosing root causes, meeting SLA commitments, and escalating cross-functionally between support, technical, and product teams to restore service quickly.

Beyond core support, I consistently exceeded upsell/upgrade targets by an average of 25%, turning recurring issues into process improvements rather than one-off fixes. In remote and async settings across EST and international time zones, I deliver accurate, audit-ready documentation, improve reporting, and help cut compliance-related incidents by 25% while increasing service delivery efficiency by 30%.

Experience

Work history, roles, and key accomplishments

Senior Executive

Vodafone Three (VOIS)

Jan 2021 - Apr 2026 (5 years 3 months)

Resolved account configuration, billing, and system-access issues via Zendesk, Salesforce, Siebel, and Amdocs while maintaining audit-ready case records. Exceeded upsell targets by an average of 25%, met SLA commitments, and drove workflow improvements that reduced compliance-related incidents by 25%.

Technical Troubleshooting Billing Zendesk Salesforce Siebel Workflows Amdocs SLA Root Cause Analysis Upselling Documentation And Reporting Google Sheets

Senior Executive

SpiceJet Limited

Jan 2017 - Jan 2021 (4 years)

Handled day-to-day customer service and operational issues using Zendesk and Salesforce, coordinating across teams to meet resolution timelines. Exceeded upsell targets by an average of 25% and improved reporting accuracy by 10% while reducing retrieval time by 25%.

Customer Service Zendesk Salesforce Upselling SLA Resolution Timelines Documentation And Reporting Remote Support