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Varsha Kumari

@varshakumari6

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Client Service Representative at FIS Global Solutions, resolving UK customers’ billing, account and technical issues.

India

Message

At FIS Global Solutions, I support UK customers through inbound voice interactions, resolving billing, account, technical and service issues within SLA. I identify customer needs and generate revenue through Sales through Service while working toward CSAT, quality, compliance and sales KPIs.

Previously, I supported international customers at Amazon India across voice, chat and email, handling order, payment, refund and shipping concerns. At Tech Mahindra, I handled order tracking, returns, replacements and refunds; at CEAT Limited, I supported manufacturing operations and reporting.

Experience

Work history, roles, and key accomplishments

Current

Client Service Representative

Current

FIS Global Solutions

May 2026 - Present (6 months)

Deliver exceptional support to UK customers through inbound voice interactions, resolving billing, account, technical and service-related issues within SLA. Identify customer needs and generate revenue through Sales through Service, consistently achieving KPIs including CSAT, quality, compliance and sales.

Customer Service Customer Relationship Management Sales Through Service Complaint Resolution CRM Systems Cross Selling Upselling UK Customer Support International Voice Process Billing Support Technical Support Communication Skills Problem Solving Microsoft Office

Customer Support Associate

Tech Mahindra

Handled order tracking, returns, replacements and refunds, achieving AHT and quality targets.

Customer Service Order Tracking Returns Replacements Refunds AHT Quality Assurance Communication Skills

Management Executive

CEAT Limited

Supported manufacturing operations and reporting, coordinating with production and quality teams.

Manufacturing Operations Reporting Production Coordination Quality Assurance Microsoft Office

International Customer Service Associate

Amazon India

Supported US/international customers through voice, chat and email, resolving complex order, payment, refund and shipping concerns. Maintained high customer satisfaction and accurate CRM documentation.