At Hilton Florattica Rooftop Bar, I managed high-volume guest communications, handling 200+ emails and phone enquiries per shift. I coordinated reservations through OpenTable, SevenRooms, and DesignMyNight, accommodating VIP guests and special requests.
I managed the venue in charge, handled payments and opening and closing procedures, and developed SOPs, checklists, and communication templates. I also recruited, trained, and onboarded team members.
Earlier, as a Hostess at Hilton Florattica Rooftop Bar and a Waitress at Sumosan Twiga, I supported busy services, managed reservations, and helped guests with allergy-sensitive orders. I also worked as a Community Facilitator for Central Government of India, distributing drinking water in rural communities and documenting project progress.
