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Lavanya Marwah

@lavanyamarwah

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Reservations Assistant Manager at Rare India, analyzing booking patterns to support inventory and pricing.

India

Message

What I'm looking for

I’m seeking to apply my communication and service-coordination skills in a Guest Relations role.

At Rare India – An Outdoor Collection by Marriott, I support reservation operations and guest communication, ensuring booking details and special requests are handled accurately. I analyze booking patterns and market trends to support room-inventory planning and pricing strategies.

Previously, I handled guest enquiries and escalations at Holiday Inn Gurgaon (IHG), coordinating with Sales, Front Office and Revenue teams. Across my reservations roles, I’ve managed booking requests and confirmations, supported service recovery, and maintained accurate reservation records.

Experience

Work history, roles, and key accomplishments

Current

Assistant Manager – Reservations

Current

Rare India – An Outdoor Collection by Marriott

Sep 2026 - Present (1 month)

Support reservation operations and guest communication across the collection, ensuring booking details and special requests are handled accurately. Analyse booking patterns and market trends to support room-inventory planning and pricing strategies.

Reservation Management Guest Communication Booking Pattern Analysis Market Trend Analysis Hotel Room Inventory Pricing Revenue Mix OTA Direct Bookings Coordination

Assistant Reservation Manager

Holiday Inn Gurgaon (IHG)

Dec 2024 - Aug 2026 (1 year 8 months)

Managed guest enquiries and provided prompt support through phone and email channels. Handled escalations and coordinated timely issue resolution to support guest satisfaction.

Guest Enquiries Phone Support Email Support Escalation Handling Issue Resolution Reporting Data Accuracy Coordination

Cluster Reservation Executive

The Roseate

Mar 2024 - Dec 2024 (9 months)

Managed customer enquiries, booking requests, quotations and booking confirmations. Built positive guest relationships and resolved booking-related concerns through clear communication.

Customer enquiries Booking Management Quotations Booking Confirmations Guest Relations Communication Skills

Reservation Executive

DoubleTree by Hilton Agra

Sep 2022 - Mar 2024 (1 year 6 months)

Managed reservation operations and guest support while maintaining accurate booking records. Supported team members and generated reservation reports; contributed to a high standard of guest service.

Reservation Operations Guest Support Booking Records Reporting Team Support Guest Service

Reservation Associate

Holiday Inn Agra

Dec 2020 - Sep 2022 (1 year 9 months)

Supported day-to-day Front Office activities, including guest enquiries, reservations and service coordination. Coordinated with Front Desk and Travel Desk teams to ensure guest requests and service needs were handled professionally.

Front Office Guest Enquiries Reservations Service Coordination Coordination