VASKAR MANDAL

I’m a Reservations Manager with over 5 years in the hospitality industry. I’m known for effectively managing daily operations in the reservations department while ensuring procedures are followed.

In my current role at ABC Hotels, I oversee daily reservation operations and maintain a 99% consistency rate. I monitor reservation trends, adjust staffing to match demand, and drive a 20% increase in guest satisfaction scores.

I handle guest inquiries, reservation changes, and cancellations with a 95% success rate in resolving guest issues within 24 hours. I also collaborate with sales and marketing teams to develop promotions, contributing to a 15% boost in reservation revenue.

I regularly train staff on reservation software updates, policies, and procedures, improving department efficiency by 30%. Previously, as an Assistant Reservations Manager at XYZ Resorts, I supported operations with a strong 98% average occupancy rate, improved reservation handling time by 25%, reduced billing errors by 40%, and helped create a guest feedback system to strengthen reservation service quality.