Looking for a job

Muskan Bais

@muskanbais

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Hospitality professional skilled in revenue management and customer service.

India

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What I'm looking for

I am looking for a role that allows me to leverage my hospitality skills while providing opportunities for growth and development in a dynamic environment.

I am a dedicated hospitality professional with a strong focus on revenue management and customer service. Currently, I am working at Praxis Services Ltd, where I manage reservations and sales, ensuring that our guests receive the best possible experience. My role involves handling reservations, managing groups, and driving sales to meet company goals.

Previously, I worked at The Radisson Blu Hotel, where I honed my skills in managing reservations and customer feedback. My experience in high-footfall restaurants has taught me the importance of anticipating guest needs and providing exceptional service. I take pride in building healthy relationships between guests and the hotel, ensuring a memorable stay for everyone.

Experience

Work history, roles, and key accomplishments

Current

Revenue and Reservations Sr. Sales Associate

Current

Praxis Services Ltd

Mar 2023 - Present (2 years 3 months)

Managed revenue and reservations for the company. Handled reservations, groups, and sales effectively.

Revenue Management Reserving Group Sales Customer Relationship Management Sales

Food & Beverage Associate

The Radisson Blu Hotel, NewDelhi

May 2022 - Present (3 years 1 month)

Managed reservations, including table allotment and allocations. Recorded reservations through various online platforms and documented customer feedback.

Reserving Table Management Customer Feedback Hospitality

Food & Beverage Associate

The Radisson Blu Hotel, Bhopal

Sep 2021 - Present (3 years 9 months)

Managed reservations for The Fusion Café, the hotel's most frequented restaurant. Gained experience serving Italian, Mediterranean, South-East Asian, and Indian Cuisine in a 100-cover restaurant.

Reserving Customer Service Hospitality

Management Trainee

HolidayInn Aerocity, NewDelhi

Apr 2019 - Present (6 years 2 months)

Gained 4 months of cross-departmental exposure within the hotel, including cash handling. Received an appreciation letter for inclination towards the Food & Beverage department.

Customer Service

Education

Degrees, certifications, and relevant coursework

INSTITUTE OF HOTEL MANAGEMENT, BHOPAL

B.Sc. in Hospitality & Hotel Administration, Hospitality & Hotel Administration

Completed a Bachelor of Science degree focused on Hospitality & Hotel Administration. Gained comprehensive knowledge and practical skills essential for managing various aspects of hotel operations and hospitality services.

Maharashtra State Board of Secondary and Higher Secondary Education

Higher Secondary Education, General Studies

Completed Higher Secondary Education under the Maharashtra State Board. Focused on a broad curriculum to build foundational knowledge across various subjects.